A recent Forester Research report states that virtual worlds and spaces a re a key component of the knowledge workspace. The report identifies several Web 2.0 technologies that companies should adopt for stronger information connections: RSS, blogs, rich Internet applications (RIAs), tagging, wikis, and virtual worlds. The article goes forward and suggests that to get these current technologies integrated companies should look inward before they turn to consultant. Virtual Worlds Weekly catalogs the Seven Tenets of the Knowledge Workplace as:
The seven tenets are that:
1. Work should be contextual: Forrester envisions RSS feeds pushing information to workers in their portals instead of forcing them to go to multiple applications to catch up on work. Forrester sees virtual worlds as a bonus here, where workers can interact in a 3D environment and access files in the same way they would in the real world.
2. Portals should be individualized, allowing users to customize their space in a wiki, RSS, or virtual world.
3. Work should be seamless. Virtual worlds aren't mentioned specifically here, but the idea is that instead of clicking between applications or folders, information should be tagged in one location. A virtual space makes for an interesting way to browse. See, for example, projects the intelligence community is working on for a virtual work space.
4. Information should be presented visually, which seems like a pretty clear tie-in to the previous tenet for virtual worlds.
5. Technology should be multi-modal. I.e., it should allow for mashups.
6. Information should be social. Again, this has been one of the major arguments for a 3D virtual work environment that allows users to collaboratively access and edit information in real time.
7. Information should be quick. Instead of working with local software, businesses should focus on Service-Oriented Architecture.