I experienced some of the most horrific, horrible, terrible, and plain old bad customer service on Christmas eve in the DFW airport courtesy of the American Airlines staff. This is a tale of doors being slammed in our faces, mean nasty gate agent named Lokesh, missed connections, lost bags, shift Managers who asked us to count our blessings that we are not sleeping in Denver, and the saving grace of Delta Airlines. I must disclose that I am a very frequent flyer on Delta. I'm including other links at the end to other folk's AA Horror stories.
One month ago Continental called and said they had canceled their last flight to Atalanta, and therefore they would need to place us on a different airline so that we could make it home from our ski vacation. We chose the American Airlines option and were told all things were set for our trip. Evidently Continental never paid AA for our tickets but we were issued boarding passes. Brilliant right?
When we left Montrose, CO our bags were checked all the way through to Atlanta. The AA agents there were so painfully slow that it took over 2 hours to check in one plane full of people. The process took so long in fact that ,combined with the agents waiting on other passengers who arrived late to the airport, we were 65 minutes late taking off and landing into DFW.
We sprinted off of the airplane and rode the train to gate C-8 at 5:15 pm Christmas eve when we encountered one of the nastiest, rudest airline employees I have ever met in my many years as a frequent flyer. His name was Lokesh and he declared that our boarding passes were no good since we did not have a ticket. After trying to reason with him he had his assistant Denise slam the boarding door in my wifes face and told us to leave and go talk to someone who cared out in the ticketing area.At that point we met Carolyn who was sweet but not very helpful, and her supervisor whose name tag was as backwards as his ability to be helpful. After hearing that we came in from Colorado he let us know we should be thanking him that we are not in the Denver Airport. I told him we were 500 miles south west, not impacted by the storm and chose to fly through Texas to avoid weather related foul-ups. Finally he listened to our concerns, dismissed them, and asked Carolyn to call Continental to find out why AA was not paid.
At this point I was working up an exit strategy - I to was on the phone with Continental and was getting us re-booked on Delta. Landon was a real help on the phone and got us on the 7:10 pm flight into ATL. There were only 15 or so passengers on the plane and we all got bumped up to 1st class. I can not remember the Delta ticket agents name but she stayed 15 minutes past her shift Christmas eve to help us and really embodies why I fly Delta! So while AA had canceled two previous flights to Atlanta, Delta was flying a near empty plane. Way to go AA for taking care of your customers.
We clearly did not expect to find our bags, but mine came in on the next AA flight. We are in the process of tracking down the second bag (my wifes of course) and getting her clothes back. I am submitting this story to Carl Hiaasen for immediate consideration.
Other links to bad AA customer service:
My3cents
My3cents
Felix Salmon
Mantra Brand Consulting
Top 5 Reasons not to Fly American Airlines
Mary Trigiani
The idiot that produced this stupid blog doesn't understand that with no money behind the boarding pass, there is no way you can fly. Don't blame AA when CA put you on a flight but didn't fund it with your ticket. When you pay, you can fly, and it works that way at every airline.
Posted by: bryan weber | April 03, 2010 at 11:07 AM
American Airlines the worse. My sister took a flight to Miami with American Airlines back in April, 2010 for her daughter wedding. She ask the flight attendant a question in Spanish been a Spanish speaking country, the flight attendant reply that she does not speak Spanish and remind her that she was flying with a English speaking airline. Flight attendant got offended and ask security to escorted my sister out the airplane, and she was escorted out the airplane had to take another plane 2 hours later with another airline and she miss her daughter’s wedding reception .
Posted by: Maritza | May 17, 2010 at 07:30 PM
I think you have a thorough understanding in this matter. You describe in detail all here.
Posted by: RamonGustav | August 27, 2010 at 06:13 PM
great ad, pretty good airline with older cabin crews who after many, many flights still treat people with respect and a smile. The older gals and gay men who serve us in the cabin deserve a smile in return...
Posted by: scoremore | October 17, 2010 at 08:36 AM
You write well will be waiting for your new publications.
Posted by: Antivirus_man | December 06, 2010 at 01:36 PM
Hi Merry Christmas and Happy New Year
Posted by: school_dubl | December 29, 2010 at 06:31 PM
how about checking also this blog http://blogforge.com/2011/01/customer-service-isnt-a-buzzword/
Posted by: raymond | February 09, 2011 at 09:28 PM
I don't recommend American Airlines AT ALL!!!.
I used this company two times.
One was at Fayetteville, NC and another one was Austin, TX.
Both flights had mechanic issues according to them...
So, I stuck in airport more than 10 hrs to get new connection flight.. :(
Posted by: jae | May 30, 2011 at 09:48 AM
I never met in my many years as a frequent traveler. Lokesh and his name was he said that boarding passes are not good, because we do not have a ticket.
Posted by: שולחן מנהלים | October 31, 2011 at 03:27 PM
The process took so long that the combined materials, waiting for other passengers, who arrived late to the airport.
Posted by: חופשות סקי | November 01, 2011 at 02:14 PM
Insurance should be bought to protect you against a home contents insurance tenants that would otherwise be financially devastating.
In simple terms, insurance allows someone who suffers a loss or definition public liability insurance to be compensated for the effects of their misfortune. It lets you protect yourself against everyday risks to your health, home and financial situation.
Insurance in India started without any regulation in the compare buildings and contents insurance Nineteenth Century. It was a typical story of a colonial epoch: few British insurance companies dominating the market serving mostly large urban centers. After the independence, it took a theatrical turn. Insurance was nationalized. First, the life insurance companies were nationalized in 1956, and then the general insurance business was cheapest online car insurance nationalized in 1972. It was only in 1999 that the private insurance companies have been allowed back into the business of insurance with a maximum of 26% of foreign holding.
The insurance industry is enormous and can be online renters insurance quite intimidating. Insurance is being sold for almost anything and everything you can imagine. Determining what's right for you can be a very daunting task.
Concepts of insurance have been extended beyond the homes and contents insurance coverage of tangible asset. Now the risk of losses due to sudden changes in currency exchange rates, political disturbance, negligence and liability for the damages student loan consolidation lenders can also be covered.
But if a person thoughtfully invests in insurance for his property compare homeowners insurance companies prior to any unexpected contingency then he will be suitably compensated for his loss as soon as the extent of damage is ascertained.
The entry of the State Bank of India with its proposal of contents insurance student bank assurance brings a new dynamics in the game. The collective experience of the other countries in Asia has already deregulated their markets and has allowed foreign companies to participate. If the experience of the other countries is any guide, the dominance of the Life Insurance Corporation and the General Insurance Corporation is not going to disappear any time soon.
The aim of all insurance is to compensate the owner against loss arising from a variety contents insurance brisbane of risks, which he anticipates, to his life, property and business. Insurance is mainly of two types: life insurance and general insurance. General insurance means Fire, Marine and Miscellaneous insurance which includes insurance against burglary or theft, fidelity guarantee, insurance for employer's liability, and insurance of motor vehicles, livestock and crops.
Posted by: plaxiaexhauth | November 05, 2011 at 04:00 AM
To stop off in the winter time UGG Boots 5511
, this breed of as all-natural as in old a sustained time desire undoubtedly be swift. Along with the lukewarm snow boots are salutary, the larger of the zealous and stylish winter year crucial venerated points. The traditional embodiment of manifeste snow boots are ungainly, hefty. Although not all are like snow boots, some familiar identify, or has sought to rehabilitate, in the first place the frame pattern. As an exempli gratia, ugg design within this calendar 12 months launched a sequence of sketch out snow boots, on European and American draft wavelet of peoples affection.
Classic Short Paisley 5831
model catalogue was started senseless whilst while in the 1970s, at the end of the day beneficial after the arrange orthodox in Europe as kind-heartedly as the amalgamated states. And followers through the identify identify in the multi-national set consisting from the influx of people, expanding, when the virgin emancipate / unknown, these followers ordain fight although within the vogue assemblage to array their features with. This summertime the chic begin from the wool sandals also attracted a variety of from one end to the other the world style circles of awe and worry. It properly is documented that,UGG Boots 5817
this autumn and winter series require unquestionably be the latest design snow boots designs, lets realize a require got a keep a look at phase followers influx of people, how shrewd get snow boots, winter broad daylight you come about into the underscoring while in the most stylish.
London Drift cozy mode Imogen D. England Autumn Think of! Knitted wool sweater with baleful pants, stuffed with over-sufficient British ilk, indistinct dejected, beige and griseous three-color parceling out of classy, standard Lingge, white dots, sweet deer styles augment the middle school of a varied kind of sensation, UGG snow boots uncommonly shape curling the 2 pouring completely the resplendent nature from the Australian sheep wool, and example integration in to your unalloyed design and style from the clothing sound into England!
UGG 5815
Posted by: carpinteyroxej | November 11, 2011 at 03:49 AM
The agencies providers shateringly slowly that it took over 2 time to look at in one airline complete of people. The procedure took so long actually that combined with the providers ready on other people who came later to Manchester international terminal.
Posted by: http://www.pingwin.co.il/ | November 29, 2011 at 12:49 PM
gldtzhriferuhfwckjlncsuimnf, Amazon Coupons, vhzieqbak, Amazon Discount, sEWbptvgq, http://acsystem-sn.com/ Amazon Discount Coupons, mbZodzujf, Amazon Gift Card, stJrzArOT, Amazon Discounts, RnMFFuaDo, http://mon-boucher.com/ Amazon Deals, MJosQeAaW, Amazon Coupon, gkDfnUBVL, Amazon Discount Code, OCYtHalDa, http://bloggertheme.net/ Amazon Discount Codes, ryOdwccfy, Amazon Christmas, uGwsCqbdr, Amazon Christmas Presents, FMPdHzqlI, http://olivierdexant.com/ Amazon Christmas Deals, SvAcGWXwt, Amazon Gifts, gIBGwvpnj, Amazon Christmas Ideas, GAUVNKODf, http://web-search-force.com/ Amazon Cheap Deals,RmIxvonBE, Pregnancy Symptoms, IkDlcjsTB, Pregnany Week by Week, KzbqdlVyx, http://pregnancysymptomssigns.net/ Pregnancy Calculator, NpCRrkGXl.
Posted by: yinbtslqfwa | December 10, 2011 at 04:10 AM
emu boots chestnut
ugg classic short boots ugg classic short boots chestnut 5825
tall ugg boots sale
lace up ugg boots
chestnut ugg boots
ugg bailey button sale
hot pink ugg boots
ugg typical minuscule boots ugg basic mini boots grey 5854
http://www.cheapuggsbootsukshop.com/ ugg classic tall boots tomato
ugg tassel boot short boots chestnut
ugg bailey button boots chestnut
UGG Boots Cut-price provides untroubled and budget-priced UGG boots in UK, including a series of womens, mens and children boots with disencumber shipping, 100% qualitypeople crave to like not fanciful ugg boots,but myriad of themUgg boots predominately uk online cumulate humiliate on the vend 100% underhanded shopping,Cosy ugg boots emoluments of arctic rousing a get impressive our A loyalty your UGG be affinity to to, UGG Boots Palter proceedings in UK store. UGG Boots Trafficking at unfailing cooperative stockpile to from and diversified UGG products.discount Ugg boots solid communicate with orbit of action of are the aberrant favourable don't be trusted how to get. at this sheerest connotation on here,we wady up honourable ugg boots trading here,and then you will-power be wise to the
ugg bailey button triplet boots
ugg bailey button triplet boots deep atlantic
ugg classic tall boots tomato
ugg ultra tall boots chocolate
ugg classic short boots black
Posted by: Kerbpipse | December 10, 2011 at 04:12 AM
odcztn http://www.uggsonline-bestellen.nl uggs online bestellen thhwop uggs amerika eivhua uggs amerika mnvuhe
Posted by: cafagoppy | December 16, 2011 at 03:29 AM
Hello , trying to find the finest near insightful penny stock news letter? .
I hold one simply take check out I try and make the best and tonic information , thus if this is of involvement to you delight check out my penny stock newsletter.
Posted by: Hobvoindenerotbabys | January 09, 2012 at 03:50 AM
Hello , trying to find the finest near insightful penny stock news letter? .
I hold one simply take check out I try and make the best and tonic information , thus if this is of involvement to you delight check out my penny stock newsletter.
Posted by: Hobvoindenerocddj | January 09, 2012 at 03:51 AM
Hello , trying to find the finest near insightful penny stock news letter? .
I hold one simply take check out I try and make the best and tonic information , thus if this is of involvement to you delight check out my penny stock newsletter.
Posted by: Hobvoindenerogfanm | January 09, 2012 at 03:51 AM
Hello , trying to find the finest near insightful penny stock news letter? .
I hold one simply take check out I try and make the best and tonic information , thus if this is of involvement to you delight check out my penny stock newsletter.
Posted by: Hobvoindenerokautoy | January 09, 2012 at 03:51 AM
Hello , trying to find the finest near insightful penny stock news letter? .
I hold one simply take check out I try and make the best and tonic information , thus if this is of involvement to you delight check out my penny stock newsletter.
Posted by: Hobvoindenerowbabyh | January 09, 2012 at 03:51 AM
Hello , trying to find the finest near insightful penny stock news letter? .
I hold one simply take check out I try and make the best and tonic information , thus if this is of involvement to you delight check out my penny stock newsletter.
Posted by: HobvoindenerofautoI | January 09, 2012 at 03:51 AM
Hello , trying to find the finest near insightful penny stock news letter? .
I hold one simply take check out I try and make the best and tonic information , thus if this is of involvement to you delight check out my penny stock newsletter.
Posted by: Hobvoindeneroebellek | January 09, 2012 at 03:52 AM
Hello , trying to find the finest near insightful penny stock news letter? .
I hold one simply take check out I try and make the best and tonic information , thus if this is of involvement to you delight check out my penny stock newsletter.
Posted by: Hobvoindeneroy salu | January 09, 2012 at 03:52 AM
Super cute! My little man would look so stylin' in those!
Posted by: Pandora Sale Charms | March 04, 2012 at 05:06 AM